Welcome to the ThereGirls FAQ! Here you’ll find answers to common questions about our products, ordering process, shipping, returns, and more.
1. What types of swimwear do you offer?
At ThereGirls, we offer a variety of summer swimwear, including bikinis, one-pieces, and tankinis in various styles and sizes to suit all body types.
2. How can I place an order?
To place an order, simply browse our website, select your desired swimwear items, and add them to your cart. Once you’re ready, proceed to checkout to enter your shipping and payment information.
3. What payment methods do you accept?
We accept multiple payment methods, including major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other options like Apple Pay and Google Pay.
4. How do I track my order?
After your order ships, you will receive an email with a tracking number. You can use this number to track your shipment on our website or the carrier’s website.
5. What is your shipping policy?
We offer standard and expedited shipping options. Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days. Free standard shipping may be available for orders.
6. What is your return policy?
You can return items within 30 days of receipt for a full refund, provided they are unworn and in original condition. Please refer to our Returns & Refunds Policy for detailed instructions.
7. How long does it take to process a refund?
Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. The refund will be issued to the original payment method.
8. Do you ship internationally?
Yes, we offer international shipping. Please note that customs duties and taxes may apply, and delivery times may vary based on your location.
9. Can I change or cancel my order?
If you wish to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes may not be possible.
10. How can I contact customer service?
If you have any further questions or need assistance, please reach out to our customer service team at:
ThereGirls
2206, Building 3, Zhonggang Plaza (B), Exhibition Bay, No. 83, Zhanjing Road, Zhancheng Community, Fuhai Street, Bao’an District, Shenzhen,China
[email protected]
16538702091
Thank you for choosing ThereGirls! We’re here to help with any inquiries you may have.